Consulting
Your business transformation partner
We advise businesses across various sectors in all aspects of business improvement, leadership, team development, strategy execution and experience management. We help to improve overall customer satisfaction, business performance and change management.
Our successful implementation begins with a clearly defined business engagement that delivers a ’current state’ assessment.
We specialise in the following:
Leading change
Customer Experience, Business and Leadership development. Re-invention, co-creation or development of strategy and execution programmes.
Training & coaching
In person and online training programs; Leadership, Team Development and Customer Quality Experience. Learning & development synergies for wider employee experience. Personal, executive & leadership coaching.
Execution
We help people understand structured problem solving and customer focused continuous improvement quality programs (principally using Lean Six Sigma methodologies). Strategic creation, implementation and deployment of large global transformation/change initiatives and sustainable efforts.
Culture
Transformation and culture change that capture hearts & minds of the employees in simple, consistent way, yet balanced with strong analytic and logic capability. Employee engagement and advocacy initiatives and approaches.
Experience design
Customer journey mapping and management. Alignment of strategic customer segments’ expectations, journeys and goals, for seamless, transparent and frictionless experience that sustains mutual growth by providing interactions and mutual value to customers.
Learning & Development
Delivering customer experience training programmes and workshops globally across a number of industries
Coaching & Mentoring
Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions